We hope you LOVE your order but, if you do not, we are happy to refund or exchange items within 60 days from the date of receipt. As long as, the items are returned unworn, with all the original labels and tags attached, and in the original condition it was sent. Please ensure there are no marks, makeup stains, pulls or rips of garments. Briefs/panties – Bras and Straps are more than happy for customers to try on any briefs/panties to see how they fit and look. However, we do ask that you please try these items on over your own underwear in the interests of health and hygiene. We are unable to accept them, if they have been worn or if the labels or tags have been removed. We reserve the rights to refuse your refund or exchange if you fail to comply with our return policy. We will process returned items within 14 days of them arriving at Bras and Straps premises. Please note, this policy does not affect your statutory rights relating to faulty or misdescribed goods. We are always happy to help our customers with their purchases, if in doubt or if you need to get in touch, please contact our Customer Service team @ brasandstraps@gmail.com (mailto:brasandstraps@gmail.com) Please quote your order number, which you can find on your invoice or confirmation email.

Bras and Straps offers FREE returns within the UK* We are happy to provide our customers with a 60 day return policy from the date of receipt, as long as our return terms and conditions have been complied with. We ask you to return the item in its original condition, unworn, and with the labels and tags attached. Please ensure there are no marks, makeup stains, pulls or rips of garments. *WE DO NOT OFFER FREE RETURNS ON SALE OR DEBRANDED ITEMS. 1. Complete the return section on your invoice. This is on your paper receipt and came in the parcel bag along with your items. 2. Please package the items you wish to return in a secure parcel bag and ensure you enclose the completed return section, which will provide us with your order number, reason for return and customer details. 3. We ask you to return the items in its original condition, unworn, and with the labels and tags attached. 4. For a return label, please contact us by email at brasandstraps@gmail.com, so we may arrange that for you. We will email you a return label, which you can either print at home or you can use the QR code at the Post Office and they will print a label for you. 5. Please take your parcel to the Post Office and obtain a receipt as proof of return. Bras and Straps will not be responsible for lost items and will not refund the cost unless you have obtained a receipt of posting. 6. Once we receive your return parcel, we will be in touch via email and will inform you when your return has been processed. This can take up to 14 working days, in rare cases longer, and we thank you for your patience. 7. If you are unsure about any of these instructions or wish to exchange your item or wish to contact us then please do so by email at brasandstraps@gmail.com(mailto:brasandstraps@gmail.com)

We are happy to provide our customers with a 60 day return policy from the date of receipt, as long as our return terms and conditions have been complied with. We ask you to return the item(s) in its original condition, unworn, and with the labels and tags attached. Please ensure there are no marks, makeup stains, pulls or rips of garments. 1. Complete the return section on your invoice. This is on your paper receipt and came in the parcel bag along with your items. 2. Please ensure you enclose the completed return section, which will provide us with your order number, reason for return and customer details. 3. Please ensure all return items are packaged in a secure parcel bag, to avoid any damage to the goods. 4. Please mark the parcel as clearly as possible as Return Goods. 5. Please address your parcel to 155 Albert Road, Derby, DE21 6TA, United Kingdom. 6. Please do not forget to pay for your return postage. Make sure you obtain proof of postage, as Bras and Straps will not be responsible for lost items and will not refund the cost unless you have obtained a receipt of posting. 7. We are unable to accept parcels that have been returned to us via a courier service or any other service, which requires a signature upon receipt.

For UK exchanges please contact us via email at brasandstraps@gmail.com (mailto:brasandstraps@gmail.com)if you wish to exchange your item, so we may assist you with this. Please provide us with your order number, name, and address, so we may verify your order. You will not be required to pay further postage and packaging charges when exchanging items. We are happy to hold the stock for you until your return parcel has been received and processed. Subject to availability. We ask you to return the items in its original condition, unworn, and with the labels and tags attached. Please ensure there are no marks, makeup stains, pulls or rips of garments. Unfortunately, we do not offer exchanges of items from overseas. If you wish to exchange an item for another size or colour, please arrange a return of the unwanted item and reorder the desired replacement.

Yes, as long as you have proof of postage from Royal Mail, you will be able check the progress of your parcel by using the tracking number provided. Please visit Royal Mail tracking services at https://www.royalmail.com/track-your-item For International returns- please check with the courier.

We will process returned items within 14 days of them arriving at Bras and Straps premises. On rare occasions it may take a bit longer and we thank you for your patience.